77cbc Privacy Policy

Introduction & Scope

77cbc ("we", "us", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect through our website 77cbc.lat, how we use and protect that information, and what rights you have regarding your data.

By using our website or creating an account, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

This policy should be read together with the Terms & Conditions and Responsible Gaming policy, and those documents are considered an integral part of this policy.

What Information We Collect

77cbc collects only the information necessary for the proper operation of our services. The types of information we collect are described below:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Address (where required)
• National ID or passport number (for identity verification)

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction history (deposits and withdrawals)
• Bonus and reward-related information

2.3 Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Date and time of site access
• Gaming activity and session data
• Cookies and similar tracking information

How We Collect Information

77cbc collects information in the following ways:

3.1 Information You Provide Directly

You voluntarily provide information when you open an account, complete identity verification, make a deposit or withdrawal, or contact our support team.

3.2 Automatically Collected Information

Our servers automatically record IP addresses, browser information, and site usage patterns. Some information is also collected automatically through cookies and similar technologies.

3.3 Through Third Parties

We occasionally use trusted third-party services for identity verification or fraud prevention purposes. Information obtained in this way is used solely for that specific purpose.

Use of Information & Purpose

We use your information only for the following lawful purposes:

4.1 Account & Service Management

• Creating, verifying, and managing accounts
• Processing and confirming transactions
• Delivering bonuses and rewards
• Providing 24/7 customer support

4.2 Security & Compliance

• Preventing fraud, money laundering, and other irregularities
• Verifying user age (to ensure services are provided only to those aged 21 and above)
• Maintaining platform security and integrity
• Enforcing responsible gaming policy

4.3 Communication & Improvement

• Sending important account notifications
• Informing you of policy changes
• Improving services and reviewing user experience
• Promotional communications with your consent

Information Sharing & Disclosure

We generally do not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

We work with certain trusted service providers (such as payment processing, identity verification, and technical support). These parties receive only the limited information needed to provide their specific service and are required to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information when obligated by law, court order, or a valid request from a government authority.

5.3 Business Transfers

If a corporate change to our business operations occurs in the future, your information may form part of that process. We will give you appropriate notice before any such change takes place.

Data Security Measures

77cbc applies industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: Every connection to our site is encrypted, so your information stays protected in transit.
• Secure Servers: Our data is stored in secure data centres and regular security audits are conducted.
• Access Controls: Only authorised staff can access your information, and only when specifically required.
• Fraud Monitoring: Our systems automatically monitor for suspicious activity.
• Regular Updates: Our software and systems are regularly updated to prevent security vulnerabilities.

However, no method of transmitting or storing information over the internet is 100% secure. We are committed to ensuring the highest level of protection, and in the event of a data breach we will act promptly and notify affected users in a timely manner.

Cookie Policy

The 77cbc website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to review and improve site usage.
• Security Cookies: Help prevent fraud and irregularities.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may mean some site functions do not work correctly and you may have difficulty accessing your account.

Data Retention Period

We retain your information only for as long as necessary or as required by law:

• Account Information: While the account is active and for a defined period after the account is closed.
• Financial Information: Retained for an extended period as required by legal obligations and audit purposes.
• Communication Records: Kept for a defined period to improve customer service quality and resolve disputes.
• Log Data: Retained for a limited period for security and system management purposes.

Once the applicable retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

Your Rights

77cbc respects the following rights you have regarding your information:

9.1 Access & Correction

You can contact us at any time to find out what information we hold about you and, where necessary, request that inaccurate or incomplete information be corrected.

9.2 Request for Deletion

In certain circumstances you may request that your personal information be deleted. However, where legal obligations or ongoing disputes exist, it may not be possible to fulfil this request in full.

9.3 Objection to Processing

You may withdraw your consent to promotional communications at any time. This will not affect the lawfulness of any activities carried out on the basis of your prior consent.

9.4 Data Portability

You may request a copy of the information you have provided in a structured, commonly used, and machine-readable format.

Protection of Minors

77cbc strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

An age verification process is followed during account registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian believes their child is using our platform, please contact our support team immediately.

Policy Changes

77cbc may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email.
• Where necessary, obtain consent to the updated policy at the time of login.

Continuing to use the site after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Available 24 hours, 7 days a week, with support in Bengali.
• Email: [email protected]

We take all privacy-related complaints seriously and aim to respond within a reasonable time.